Warranty terms

Covered Verification (the “Warranty”)

What is warranted. Where a verification meets the eligibility criteria published at lenz.io/warranty and is issued on a paid Pro or Scale plan, Lenz warrants to the holder of the Lenz account under which the certificate was issued, together with any entity on whose behalf that account is used (the “Customer”), that the verdict stated on the corresponding certificate is correct in respect of the exact statement reproduced on that certificate. The warnings listed on the certificate qualify that warranty: Lenz warrants the statement as so qualified, and a finding that turns on a matter a warning identified does not contradict the verdict. The Customer is not required to reproduce the warnings. The Warranty does not extend to the explanatory summary, the sources, the confidence score, or to any statement other than the one reproduced on the certificate.

Eligibility. A verification is warranted only if the certificate has been issued and its qualified timestamp has been applied. Verdicts other than “True” and “False” are not warranted. Lenz publishes the full eligibility criteria and may change them prospectively; a change does not affect a certificate already issued.

When Lenz pays. Lenz will pay the Customer where all of the following are satisfied:

• the Customer published the warranted statement, or delivered it to a person outside the Customer’s own organisation, in each case in the form reproduced on the certificate or in a form that asserts no more than it, and after the qualified timestamp on that certificate;
• a court or regulator of competent jurisdiction has made a finding on that statement which contradicts the warranted verdict, and either the time for appealing that finding has expired without an appeal being brought or all appeals have been determined;
• that finding forms part of the basis on which damages were awarded against the Customer in the same proceeding;
• at the time of the verification the Customer neither knew nor ought reasonably to have known of circumstances likely to give rise to such a proceeding;
• the proceeding was commenced within twelve (12) months of the publication or delivery referred to above; and
• the Customer notified Lenz in writing, by email to support@lenz.io quoting the certificate ID, within thirty (30) days of being served in that proceeding.

Amount. The amount payable is the lesser of the damages awarded against the Customer in that proceeding and the per-certificate cap. The caps are: €10,000 per certificate, €500,000 across all Lenz certificates in any rolling 12 months. Payments count against the aggregate on the date they are made, in the order Lenz decides the claims, and a claim that would exceed it is paid up to what remains. Lenz will make one payment per certificate and one payment per proceeding, irrespective of the number of certificates a proceeding concerns.

What is not covered. The Warranty does not cover: defence or legal costs; consequential, indirect or economic loss beyond the damages awarded against the Customer in that proceeding; fines or regulatory penalties; amounts payable under a settlement, compromise or consent order; any matter where the Customer acted fraudulently or misrepresented any fact to Lenz; and any publication or delivery made before the qualified timestamp on the certificate.

Withdrawal. Lenz may withdraw a verdict at any time by written notice to each Customer holding a certificate for it. The Warranty does not apply to any publication or delivery made after that notice. Publications and deliveries made before the notice are unaffected. Withdrawal does not invalidate the certificate as a record.

Precedence. This clause applies notwithstanding the Accuracy Disclaimer, the Disclaimer of Warranties and the Limitation of Liability in these Terms, and the Indemnification and Limitation of Liability sections of the API Terms of Service, each of which is subject to it. An amount payable under this clause is limited only by the caps stated in it: the exclusion of indirect and consequential loss elsewhere in these Terms does not apply to it, and the fact that the loss arose from reliance on a verification is not a ground for refusing it.

Nature of this clause. The Warranty is a contractual undertaking given by Lenz in respect of its own services. It is not a contract of insurance, and Lenz does not act as an insurer or as an insurance intermediary.

Survival. The Warranty continues in respect of certificates already issued notwithstanding the expiry or termination of the Customer’s subscription. It ends if the Customer deletes their account, except for a proceeding already notified to Lenz.

Version. Each certificate records the version of this clause under which it was issued. That version governs it, and remains available at lenz.io/terms/<version> indefinitely.